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FAQ
About the Jewelry
Our pieces are crafted in solid sterling silver and brass with 18K gold plating. We use a 2-micron gold plating thickness, designed to be more durable than standard plating and to help your jewelry maintain its finish for longer with proper care.
Yes, every piece is designed by our founder and handcrafted by skilled artisans with meticulous attention to detail.
With proper care, our jewelry is designed to maintain its finish and quality. Over time, jewelry can naturally change depending on wear and exposure. Sterling silver may tarnish, and gold-plated pieces may gradually fade with frequent use especially if exposed to water, sweat, perfumes, lotions, or chemicals.
To help your pieces stay beautiful for longer, we recommend following our care guidelines. Please visit our Jewelry Care page for detailed instructions.
At the moment, we do not offer custom designs or engravings. Each Fulan Fulani piece is designed as part of a curated collection, with every detail intentionally created to carry its own meaning.
Orders & Shipping
We ship all orders from Dubai, UAE, Worldwide delivery will be available soon.
At the moment, we ship exclusively within the UAE. International shipping will be available soon as we expand our delivery destinations.
Orders are typically processed within 2-3 business days. Delivery times vary by location:
- Local: 2-5 business days.
- International: 7-14 business days. (Coming Soon)
For international orders (Coming Soon), customs duties or import fees may apply depending on your country. These charges are the responsibility of the customer.
Returns & Exchanges
We accept returns within 3 days of delivery for unworn items in their original packaging. Please email us to initiate a return. Return shipping is at the customer's expense unless the item arrived damaged.
We do not offer direct exchanges at the moment. If you would like a different item, please return your order within 3 days (if eligible) and place a new order separately.
We're so sorry to hear that. Please email us within 48h of receiving your order with photos of the damage so we can arrange a replacement.
Care & Maintenance
Store your jewelry in a dry place away from direct sunlight. Avoid contact with water, perfume, or harsh chemicals. Gently clean with a soft, dry cloth after wearing.
Please visit our Jewelry Care page for detailed instructions.
We recommend removing all jewelry before bathing, swimming, or exercising to preserve its finish and longevity.
Please visit our Jewelry Care page for detailed instructions.
Other Questions
You can reach us anytime at info@fulanfulani.com or via Instagram DM at @fulanfulani_jewelry. We aim to respond within 24 hours.
All of our pieces come in elegant branded packaging, ready for gifting.
Some of our pieces are limited editions. If an item is sold out, you can sign up for restock notifications on the product page.
